Services

People management is at a whole new level now. The last year shifted workplace dynamics to a state that most organizations were not prepared for. And some have come out the other end far better than they were. HCM disruption is real. And here not just to stay, but evolve faster than it did ever before.

• For who – SMEs, Enterprise businesses
• Duration – 6 to 12 months
• Framework – Customized depending on size, industry and nature of business
• What it covers – HR framework development, Functional and business alignment, Policies and procedures, Talent development, Remote workplace systems, performance culture, Leadership development and coaching, HRMS implementation.

Move away from managing multiple excel sheets, documents in different folders and email madness. Digitize your business processes and simplify your life. Smart Platform is a low code RPA platform that can adapt to your process.

• For who – All
• Duration – 2 weeks to 2 months
• Framework – Smart Platform
• What it covers – Process audit, Process digitization and deployment

OutSmart’s panel of certified partners offer services related to our core offering but those that we do not have capabilities and work with our partners to deliver them to our clients. These include CFO and Accounting services, IT and Cloud infrastructure and others.

• For who – Solopreneurs, Small businesses
• Duration – 1 month – 3 months
• Framework – DIY series
• What it covers – Business aspects to help entrepreneurs come up to speed on their branding, marketing, sales, HR, process implementation, cash flows, accounting and business growth related sessions

When your plan is to double your revenue and ready to do what it takes, we are ready for you. We stay with you till the results start rolling in.

• For who – Midsized businesses
• Duration – 12 month engagement
• Framework – Assessment, Planning and Execution phases
• What it covers – Business plan review, Product/Service review, Competitor analysis, Sales, Market expansion plans, engagement framework, structured performance reviews, organization structure development, Human Resources, Marketing & Branding, Process automation.

Over time, businesses that started at a certain point are all over when it comes to offerings, customer segments, geographies and marketing. You know it is time to relook at your brand and messaging.

• For who – SMEs, Enterprise businesses
• Duration – 3 to 9 months
• Framework – Awareness, Attract and Act
• What it covers – Branding, Customer personas, Brand assets, Digital presence, Market strategy & plan, Channel mix, Customer journey, Content, Marketing automation and Lead generation.

The lifeline of every business. The biggest challenge as well. Sales function is the engine that works like a well-oiled machine if you have the right systems, processes and people in it. All our services point to this function when we measure effectiveness. In other words, every activity in the business should directly or indirectly increase sales for you.

• For who – SMEs
• Duration – 6 to 12 months
• Framework – Strategy, Alignment, Coverage, Execution, Metrics
• What it covers – sales strategy, marketing-sales alignment, sales process, Sales talent and assessment, performance reviews, customer lifecycle management, technology and analytics.

Customer service, in a decade became a subset of a larger customer experience function, simply meaning how your customer’s experience has been with your brand. It moved up from a support function to a revenue contributing function.

• For who – All
• Duration – 3 to 12 months
• Framework – Culture of customer-centricity
• What it covers – Customer journey, touch point experiences, service metrics, process, Customer voice, Organization design, and advocacy

Content is the holy grail of marketing in the digital world. Every customer, partner, candidate, employee, investor, competitor and media is consuming your content daily. How are you talking to your market and what is the perception they have of you, based on your content?

• For who – All
• Duration – 3 to 12 months
• Framework – Target, educate and engage
• What it covers – Content strategy, customer personas, Communication framework, Content pillars, Content calendar, Contribution framework and authority, Thought leadership, Automation